Maintenance on US7 server (Resolved)
  • Priority - Critical
  • Affecting Server - US7
  • Dear Customer,

    As a preventative and exceptional measure, we need to carry out some maintenance on our server to change the processor's cooler which was mounted on the server.

    This was intended to cool CPU up to 130W for five years but it may become unreliable after three years.
    For this reason we would prefer not to take any risks and to replace it with the new latest generation cooling system which guarantees up to 180W for 10 years.

    This will involve shutting down the server, changing the part and starting up the server again.

    We appreciate your patience on this.

    HostBlast Support
    Call us at: 1-646-776-5859
    24/7/365


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    Update - 01

    The server is still not online due to an issue with the file system. We're copying your valuable data to a new server. This may take few hours more to complete.

    Thank you for your patience and trust!

    ==============

    Update - 02

    Back up complete. Re-installing the server. 


    ==============

    Update - 03

    The server is up now. All services restored.

    Intervention completed.

  • Date - 11/12/2016 06:37 - 12/12/2016 13:37
  • Last Updated - 12/12/2016 13:37
Service Disruption at our Data Center (Resolved)
  • Priority - High
  • Affecting Server - HostBlast US
  • Dear Customer,

    Due to a technical failure at our North American data center, the following server's host system is currently unavailable. Our technicians are already working on the problem. Your server should be available again shortly.

    We will keep you informed on the status on this page.

    We apologize for any inconvenience this may cause.


    Kind Regards,
    Your HostBlast Support Team

    ============================================

    Update 01

    Electric connector replaced. Intervention done by Phiips. Server switched on and responding to the ping command.

    Performing Quota check. Please note this may take sometime. Services not started.

    Update 02

    The server does not start in normal mode due to an issue with the CPU. Taking a backup of your valuable data before replacing server components. We appreciate your patience!

    Update 03

    The intervention has been completed. All services are up by now.

     

  • Date - 03/06/2014 06:31 - 03/06/2014 20:40
  • Last Updated - 03/06/2014 20:40